If your order hasn’t arrived and you didn’t receive a tracking email: Contact us directly at customerservice@furnitly.com. We’ll check the status and update you immediately.

Free shipping on all orders over €100. For orders under €100, shipping fees are calculated at checkout based on product size and delivery location. Extra handling costs may apply for bulky or oversized items, such as sofas, beds, or large cabinets. These are clearly communicated before checkout.

Your order is usually delivered within 4 to 5 business days from the confirmation date. We’ll notify you as soon as your item is dispatched and provide tracking info where available.

Yes — you can cancel your order before it is shipped. To do so, send an email as soon as possible to customerservice@furnitly.com. If the order has already been handed over to the courier, cancellation is no longer possible, but you may still return the item after delivery according to our return policy.

If the product appears damaged or defective after unpacking: Contact us as soon as possible, and within 48 hours. Send photos and a brief explanation to customerservice@furnitly.com. Late damage claims beyond this 48-hour window may not be accepted due to courier reporting policies.

Although rare, it can happen that: The item was just sold and is no longer available. The product was found to be damaged or unsuitable for shipment during inspection. If this happens, we’ll inform you by email and refund the full amount to your account immediately.

To ensure a smooth delivery experience, please follow these steps when receiving large items: Check the shipping label – make sure your name and address are correct. Inspect the packaging together with the delivery person. Open the package and check that all parts are included and undamaged. Only sign the delivery note if everything appears in perfect condition. If there is visible damage to the packaging or the product: Note it clearly on the delivery note. Do not sign for an undamaged delivery. Take photos immediately: Close-up and wide shots of the damage The packaging and shipping label Then contact us within 48 hours via customerservice@furnitly.com with: Your order number A short description of the problem The photos mentioned above We’ll take it from there and arrange a replacement, refund, or solution as quickly as possible.

If you're not available at the time of delivery: The courier may make a second attempt or deliver to a pickup point. If you miss the scheduled delivery, a second attempt may incur an extra fee. Avoid unnecessary costs: always contact us if you’re not available for the agreed delivery time.

We currently deliver to: 🇳🇱 The Netherlands 🇧🇪 Belgium Live outside this area? Email us at customerservice@furnitly.com — we’ll gladly check if we can arrange a custom delivery.

Your product may be shipped either: From our own warehouse, or Directly from our supplier or logistics partner, depending on stock and logistics.